Generic Support Request

This is an e-mail request form, you should copy this template into your e-mail as is in order to have feedback as quickly as possible. Thank you, the IT crowd.

E-mail Structure

Mail to

support@centra.tecnico.ulisboa.pt

Subject

<a short description of the issue>

Include the folowing information

• Date and time (if possible)
• Physical location at the time
• If related to networking, specify if you were connected via ethernet cable or wifi
• Other symptoms
• Further relevant information
• Any relevant log files/error messages as attachments

You can add extra information you may find relevant concerning your request.

As an alternative to manually copy this template, you can click the Generic Troubleshooting Template to use your local e-mail client mailto: capability.